Sales BDC Training
Date: February 11-15, 2013
5 Days of BDC Boot Camp
(3 Day + Management Academy)
• Create Higher Call Volume
• Initiate Higher Contact Ratios
• Develop Higher Appointment Ratios
• Produce Higher Show Ratio
• Manage Outbound Calls
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Service BDC Training
Date: February 18-21
2013
4 Days of Service BDC Boot Camp
• Receptionist Process
• Tracking Status Call Backs
• Inbound Service Call Steps
• Outbound Call Steps
• Outbound Service Call Steps
• Service Tracker
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